Terms of Service
Last Updated: November 9, 2024
1. Introduction
Welcome to PopTee Shop (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.
2. Age Requirements
You must be at least 18 years old to make purchases from PopTee Shop. By using our services, you represent and warrant that you are at least 18 years of age.
3. Products and Services
3.1 Product Description
PopTee Shop offers graphic t-shirts and garments through a print-on-demand drop shipping model. All products are manufactured and shipped by our fulfillment partner, and shipping times vary based on production and delivery schedules.
3.2 Production Process
- Orders typically take 3-7 days to fulfill before shipping
- Products are manufactured on-demand at facilities worldwide
- Actual delivery times vary by location
3.3 Shipping Times
Standard shipping times after production:
- USA: 3-4 business days
- International shipping is not available at this time
4. Ordering and Payment
4.1 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- Apple Pay
4.2 Order Confirmation
You will receive an order confirmation email after your purchase. A separate shipping confirmation email with tracking information will be sent once your order ships.
5. Shipping Policy
5.1 Shipping Address
- You are responsible for providing accurate shipping information
- Orders shipped to incorrect addresses due to customer error will be your responsibility
- Reshipment costs for returned packages due to insufficient address information will be at your expense
5.2 Order Tracking
- Tracking information will be provided via email once the order ships
- Lost packages must be reported within 30 days of the estimated delivery date
6. Returns and Refunds
6.1 Return Policy
- We do not offer returns or exchanges for size or color preferences
- Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt
- Claims must include:
- Order number
- Photos of the damaged/defective product
- Detailed description of the issue
6.2 Refund Policy
- Refunds are only issued for wrong or damaged items
- Claims must be submitted with photographic evidence
- Resolution will be provided on a case-by-case basis
7. Product Quality and Warranties
7.1 Product Quality
We strive to provide high-quality products. However, slight variations in color, print position, and fabric may occur due to the nature of print-on-demand production.
7.2 Warranties
PopTee Shop does not offer any warranties on products beyond the standard return policy for damaged or misprinted items.
8. Customer Service
8.1 Contact Methods
Customer service inquiries should be submitted through our website’s contact form.
8.2 Response Time
We strive to respond to all inquiries in a timely manner. Please allow up to 48 hours for a response.
9. Limitation of Liability
To the maximum extent permitted by law, PopTee Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our services
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page. Continued use of our services after any modifications indicates acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona and the United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona. You agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims or disputes.
12. Contact Information
For any questions about these Terms of Service, please contact us:
Email: team@poptee.shop
Address: 21509 N 78th Avenue, Suite #140, Peoria, AZ 85382
Website: Contact form at www.poptee.shop/contact